Limited Warranty
and Return Policy
XLR8R
Software™ (hereafter referred
to as Vendor) provides a 30-Day Return Window (see Return of Non-Defective
Products below) and the following limited warranty. This limited warranty
extends only to the original purchaser.
Please note that any warranty services or questions must be
accompanied by the invoice number from the transaction through which the
warranted product was purchased. The invoice number serves as
your warranty number and must be retained. VENDOR will offer no warranty service without this
number.
VENDOR warrants this product and its parts against
defects in materials or workmanship for one year from the original ship date. During this
period, VENDOR will repair or
replace defective parts with new or reconditioned parts at VENDOR’s option, without charge to you.
Shipping fees incurred from returns for
under-warranty service in the first 30-days will be paid by VENDOR. All shipping fees both to and
from VENDOR following this 30-day
period must be paid by the customer. All returns, both during and following the
30-day period, must be affected via the Procedures for Obtaining Warranty
Service described below.
All original parts (parts installed by VENDOR at the original system build)
replaced by VENDOR or its authorized
service center, become the property of VENDOR.
Any after-market additions or modifications will not be warranted. The computer
system owner is responsible for the payment, at current rates, for any service
or repair outside the scope of this limited warranty.
VENDOR makes no other warranty, either express or
implied, including but not limited to implied warranties of merchantability,
fitness for a particular purpose, or conformity to any representation or
description, with respect to this computer other than as set forth below. VENDOR makes no warranty or
representation, either express or implied, with respect to any other
manufacturer’s product or documentation, its quality, performance,
merchantability, fitness for a particular purpose, or conformity to any
representation or description.
Except as provided below, VENDOR is not liable for any loss, cost, expense, inconvenience or
damage that may result from use or inability to use the computer. Under no
circumstances shall VENDOR be liable
for any loss, cost, expense, inconvenience or damage exceeding the purchase
price of the computer.
The warranty and remedies set forth below are
exclusive and in lieu of all others, oral or written, expressed or implied. No
reseller, agent or employee is authorized to make any modification, extension
or addition to this warranty.
Warranty Conditions
The above Limited Warranty is subject to the
following conditions:
1.
This warranty extends only to products distributed and/or sold
by VENDOR. It is effective only if
the products are purchased and operated in the USA. (Within the USA including
US 48 States, Alaska and Hawaii.)
2.
This warranty covers only normal use of the computer. VENDOR shall not be liable under this
warranty if any damage or defect results from (i) misuse, abuse, neglect,
improper shipping or installation; (ii) disasters such as fire, flood,
lightning or improper electric current; or (iii) service or alteration by
anyone other than an authorized VENDOR
representative; (iv) damages incurred through irresponsible use, including
those resulting from viruses or spyware, overclocking, or other non-recommended
practices.
3.
You must retain your bill of sale or other proof of purchase to
receive warranty service.
4.
No warranty extension will be granted for any replacement
part(s) furnished to the purchaser in fulfillment of this warranty.
5.
VENDOR accepts no
responsibility for any software programs, data or information stored on any
media or any parts of any products returned for repair to VENDOR.
6.
All pre-installed software programs are licensed to customers
under (non-VENDOR) software vendor’s
term and conditions provided with the packages.
7.
This warranty does not cover any third party software or virus
related problems.
8.
VENDOR makes no warranty
either expressed or implied regarding third-party (non-VENDOR) software.
9.
Thirty-day Return Window does not include opened software,
parts, special order merchandise and shipping and handling fees.
Return of Non-Defective Products
A non-defective product may be returned to VENDOR within thirty (30) days of the
invoice date for a refund of the original purchase price with the following
amendments/fees:
1.
If the original purchase was made under a “Free Shipping”
promotion then a standard $40 fee will be deducted from any return in counter
to that offer.
2.
No refund will be granted for software which has been opened,
used, or tampered with in any way which jeopardized VENDOR’s ability to remarket or resell the product. VENDOR maintains full discretion in
decisions regarding a products fitness for return.
3.
Any non-defective returns are subject to a 15% restocking fee,
which percentage is taken from the final purchase price less any shipping or
handling charges.
4.
Quantity purchases of five systems or more are not eligible for
return.
To return a defective product, please contact
our Customer Service Department for a Return Merchandise Authorization (RMA)
number and follow the Return of Products Instructions below. The RMA is valid
for 10 days from date of issuance. Returns will not be accepted without
an RMA. Manufacturer restrictions do apply. Any item missing the UPC on the
original packaging may not be returned.
Procedures for Obtaining Warranty Service
RMA (Returning Merchandise Authorization)
Policy:
If repairs are required, the customer must
obtain a RMA number and provide proof of purchase. RMA and services are
rendered by VENDOR only. Any
shipping costs after 30 days (starting from the original date of purchase) on
any item returned for repair is the customers’ responsibility. All returned
parts must have a RMA number written clearly on the outside of the package
along with a letter detailing the problems and a copy of the original proof of
purchase. No COD packages will be accepted. No package will be accepted without
a RMA number written on the outside of the package. RMA numbers are only valid
for 10 days from the date of issue.
Should you have any problems with your
computer, please follow these procedures to obtain the service:
1. If the computer must be repaired, a RMA
number (Return Merchandise Authorization Number) will be issued for shipment to
our repair department. Please follow the instructions given by VENDOR technical support staff to ship
your computer. VENDOR will not accept
any shipments without a RMA number.
2. Pack the computer in its original box or a
well-protected box, as outlined in the Return Shipping Instructions. VENDOR will not be responsible for
shipping damage/loss of any product outside the original 30-day VENDOR-paid service period. It is very
important that you write the RMA number clearly on the outside of the package.
Ship the computer with a copy of your bill of sale or other proof of purchase,
your name, address, phone number, description of the problem(s), and the RMA
number you have obtained to:
VENDOR Technical Support
RMA#____________
226 State HWY 43
Spencer, IN 47460
4. Upon receiving the computer, VENDOR will repair or replace your
computer (at VENDOR’s discretion)
and will ship it back to you within 2 weeks (dependent on parts availability)
via FedEx Ground.
5. Cross-exchange (Parts only): You will need
to provide a valid credit card number as a deposit guarantee when the RMA
number is issued. Once approval has been obtained on your credit card, the
part(s) will be shipped FedEx Ground. You will need to ship defective part(s)
back to VENDOR within 15 days to
avoid charges to your credit card. If such charges are incurred, the shipped
part(s) will be billed at the then current price.
6. VENDOR
will pay for shipping to and from the customer only within the first thirty
days following the original product ship date. Following this 30-day period all
shipping fees both for under warranty and post warranty repairs are the sole
responsibility of the customer. The customer also assumes full liability for
losses or damages resulting from shipping as well as all responsibility to
pursue remuneration for such issues with their selected carrier.
After One-Year Warranty – Post Warranty Repair
For post warranty repair, the procedure is the
same as outlined above for RMA and shipping. However, you are responsible for
shipping charges both ways, current labor ($75 per hour if not under warranty),
and the current price of part(s) used in repair.
Customer Service:
· 317-787-4818 or customerservice@xlr8rsoftware.com
WARRANTY EXCLUSIONS
VENDOR does not offer technical support for any software including
installed OS or other programs. Technical support should be pursued through
channels offered by the software’s individual tech support. VENDOR accepts no liability for
problems caused by after-market software or hardware modifications or additions. VENDOR is not responsible for
giving any technical support concerning the installation or integration of any
software or component the customer did not pay VENDOR to
install. VENDOR is not responsible for loss of data or time,
even with hardware failure. Customers are responsible for backing up any data
for their own protection. VENDOR is not responsible for any
loss of work (“down time”) caused by a product requiring service. This warranty
is null and void if the defect or malfunction was due to damage resulting from
operation not within manufacturer specifications. It will also be null and void
if there are indications of misuse and/or abuse.VENDOR has the
option of voiding the warranty if anyone other than an VENDOR technician
attempts to service the product. VENDOR will not warrant any
problems arising from an act of God (lighting, flooding, tornado, etc.),
electrical spikes or surges, or problems arising out of hardware, software, or
additional devices added to complement any system/component bought at VENDOR. Under no circumstances will VENDOR be responsible for any refund or
remuneration exceeding the original purchase price of the product less any
shipping fees.VENDOR will not be held responsible for typographical
errors on sales receipts, repair tickets, or on our website. VENDOR makes every effort to make sure
all information on our website is correct.